Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help.
Return Window
You may return most new, unopened items within 30 days of delivery for a full refund.
Eligibility
To be eligible for a return:
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- Proof of purchase is required (e.g., order number or receipt).
Non-Returnable Items
Certain types of items cannot be returned, including:
- Used items
- Non Faulty items
Return Shipping
- If the return is due to our error (you received an incorrect or defective item), we’ll cover the return shipping costs.
- If the return is for any other reason, the buyer is responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
How to Start a Return
To initiate a return, please contact us at:
📧 admin@thegavigangroup.ie
📞 044 9310260 / 086 8347183